Posuda-Center service is a rapidly developing retail chain that is one of the leaders on the utensils market of
Siberia and Far East regions. The company ranks among the top five Russian companies in the industry. Today, the
outlets of this retail chain can be found in 32 Russian cities.
To increase speed and quality of customer services, simplify work with wholesale customers and
suppliers, and create a corporate portal.
Before the launch of the project, Posuda Center underwent a preparation phase that included the
reorganization of business processes in the procurement department. The following were optimized:
product line policy, distribution, price policy, wholesale and supplier selection policy.
Before this project, acceptance and processing of wholesale orders had not been automated, that led to
the lack of centralized control of the terms of requests; managers communicated with customers via
telephone and e-mail.
According to the plan, corporate portal based on SAP NetWeaver Enterprise Portal will quadruple the
number of wholesale contracts without the need of procurement staff expansions.
Products in the assortment of Posuda Center
Cities of Russia where outlets of the chain operate
The Solution based on SAP for Retail helped to standardize all the processes of working with suppliers and wholesale customers.
SAP for Retail was also integrated with the SAP BIBO based solution for document flow, booking, and tax accounting.
The Corporate portal provided specialists with a single point of interaction, increased hastened clearance of requests, allowed standardized processes of price reconciliation with suppliers, and automated changes of prices in the system after their adjustment.
As a result, the Posuda Center retail chain got the powerful instrument for comprehensive data analysis for effective goods flow management.
CEO Posuda Center
«We have been working with this system for only a year. Nevertheless, we can already speak of achieved
results. With the SAP solution we can categorize outlets into groups using any possible criteria, so our
product line management now depends not on abstract factors, but on the parameters specific for one given
outlet. Such optimization helps us to reduce time spent on analysis of the sales data on previous periods
and make operational decisions faster. The instrument for automatic procurement order planning minimizes the
impact of a human component on quantity and assortment of the goods ordered. In 2013, we increased our LFL
sales not least thanks to more intelligent product line planning».