Service maintenance system SAP Service Cloud
Service Maintenance

based on SAP Service Cloud solution

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With us you can
Create a single service center for your customers
Launch promotion campaigns based on detailed segmentation
Analyze results of campaigns
Apply the best practices of market leaders
Business results
Increase customer loyalty due to improved service quality
Reduce idle time by using self-service systems for customers
Reduce costs for payroll or release employees for other tasks due to optimization of internal business processes
Higher employee efficiency and motivation level after implementation of gamification methods and a transparent reward system
Key functions
A single work place for a service center employee: flexible and customizable interface to receive and process applications from different channels, providing an end-to-end transition from an application to tasks, interaction history and a customer card
Management of service standards using fine tuning of SLAs and quality checkpoints depending on the priority and application type, and also due to support for hierarchies of applications and escalations
Full synchronization with working calendars of owners
Application of machine learning scenarios: recommendatory dropout of articles from the knowledge base, examples of solution for similar issues, and also the capability to set up automatic answers for applications
Fully featured mobile application with offline mode
Tools to monitor SLAs and KPIs reports on service efficiency and overdue tasks
Application of predictive analytics to evaluate possible escalations, time of call close, and also inclination of customers to outflow
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