The process of planning delivery routes, automated by only 20%, was time-consuming and sometimes lasted 5-6 hours: the employee manually marked the points of orders on the map, assigned a car, chose a driver, etc.

During periods of peak load, the automation system could not cope with data processing, which led to significant timing violations, and delays in issuing waybills amounted to 4 hours. As a result, customers did not receive products on time, and sometimes supply disruptions occurred.

The management set the task to optimize the route planning process, minimizing the impact of the human factor. Since we already had experience with SAP ERP, the SAP Transportation Management module of transport logistics was chosen as a route planning automation tool.

The implementation was done according to the standard scheme. The initiative came from above, so from the very beginning the project was supported by the leaders of the company. At the first stages, employees showed a low-key reaction to the changes, but the more they recognized the advantages of the product, the more actively they showed interest in the new tool.